F A Q

 

 

what is your minimum order requirement?

There is no minimum order requirement for pick-up orders (please contact us so that we can determine whether or not your order qualifies for pick-up). Large items, such as farm tables, bars, backdrops, and larger upholstered pieces require delivery. The minimum order requirement for delivery orders is $500, not including delivery fees.

how do i proceed once i've selected the rentals i want?

To reserve rentals and services, we require a signed contract and a non-refundable retainer payment of 50% of your total order. The remaining balance is due two weeks prior to your event date.

CAN I MAKE CHANGES TO MY ORDER AFTER I’VE SIGNED MY CONTRACT?

We understand things change! We will gladly adjust your order up until two weeks prior to your event date, as long as the changes are of equal or higher value to the most recent version of your order.

IMG_6092.jpg

WHERE ARE YOU LOCATED?

We are based in downtown Orlando, FL, and serve the Central + Northern Florida area.

WHAT IF I DON'T SEE WHAT I'M LOOKING FOR?

No worries! We will help you find, or create, whatever special little something your heart desires.

DO YOU HAVE A PRICE LIST?

Please contact us for a custom quote based upon the rental items and services you are interested in.

WHERE DO YOU DELIVER?

We are happy to deliver anywhere within Central Florida. Delivery charges may apply.

DO YOU CHARGE FOR DELIVERY?

Delivered items are subject to a delivery fee, which is strategically calculated based on travel distance and size of truck required. The good news is we will never charge additional for "white glove" or similar nonsense. Special treatment is a service we provide free of charge!

 

CAN I ADD RENTALS AND SERVICES AFTER SIGNING MY CONTRACT?

As long as they are available, rentals may be added at any time prior to your event. To reserve add-ons, 50% payment will be due up front with the remainder added to your final payment. Add-ons requested within two weeks of event date will require payment in full. Custom designs and styling services may be added depending on availability!

DO YOU REQUIRE A SECURITY DEPOSIT?

We require a refundable security deposit due two weeks prior to your event. The security deposit is 25% of the cost of rented items only (excludes costs of services and non-returnable items) and is intended to cover repair, excessive cleaning or replacement costs we incur. We will happily return your deposit within 10 days of receiving all rented items free of loss or damage.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, check, most major credit cards, and Paypal.

DO YOU DO WEDDING PLANNING?

We are not wedding planners nor day-of-coordinators. We would love to recommend some pretty awesome ones, though! 

 

HAVE AN IFAQ (INFREQUENTLY ASKED QUESTION)?  CONTACT US HERE!